PPV REFUND & CANCELLATION POLICY

Challenge Mania (challengemania.net)
Effective Date: 01/11/2025

This policy explains refunds/cancellations for Pay-Per-View purchases, aligned with India’s consumer transparency rules.

1. PPV Purchases Are One-Time Digital Transactions

Each PPV purchase gives access to a specific title for the stated viewing window or number of plays shown at checkout.

2. Cancellations

Because PPV access delivers instantly:

• You cannot cancel a PPV purchase after payment succeeds.
• If you purchased the wrong title, contact support immediately before playback begins; we may help at our discretion.

3. Refund Eligibility

Refunds are allowed only when:

1. Playback never worked due to a verified platform fault, and
2. You report the issue within 24 hours of purchase, and
3. Our logs confirm failure occurred on our side.

We may offer a refund or re-credit access.

4. Non-Refundable Cases

No refunds for:

• change of mind after playback,
• slow internet, device incompatibility, VPN use, or user error,
• content dissatisfaction (story/quality preference),
• access expiry because you didn’t watch in time,
• account sharing or policy violations.

5. Chargebacks & Fraud

Unauthorized chargebacks may lead to account suspension while we investigate.

6. How to Request a Refund

Email: info@challengemania.net
Include:

• registered email/phone,
• transaction ID,
• title purchased,
• device/browser info,
• screenshots or error codes.

We aim to resolve within 7 business days.

Grievance Officer: Ashwani Nagar
Email: info@challengemania.net
 

We will acknowledge complaints and act within timelines prescribed by applicable law.